SHIPPING & REFUNDS
SHIPPING POLICY
​Shipping & Fulfilment Policy – Lone Crow Coffee
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Lone Crow Coffee is proud to deliver high-quality, ethically sourced coffee across Australia. Our orders are fulfilled and dispatched by our trusted partner, Purebean, ensuring professional service and reliable delivery.
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Processing & Dispatch
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Orders are typically processed within 1–2 business days.
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Dispatch and tracking details will be sent via email once your order is shipped.​
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Shipping Timeframes
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Standard Delivery: 3–7 business days (metro areas)
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Regional & Remote Areas: May take longer depending on courier networks.​
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Shipping Costs
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Flat-rate and/or free shipping may apply depending on the order value and delivery location. Shipping costs will be clearly shown at checkout.​
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Delivery Issues & Support
If you experience issues with your delivery (e.g. delays, damaged goods), please contact us at hello@lonecrowcoffee.au and we’ll coordinate with our logistics team to resolve the issue promptly.
REFUND POLICY
Returns & Refunds Policy – Lone Crow Coffee
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At Lone Crow Coffee, we value your satisfaction and follow all relevant Australian Consumer Law protections. If there’s an issue with your order, we’re here to help.
Change of Mind
Due to the perishable nature of coffee, we unfortunately cannot accept returns for change of mind or incorrect purchases.
Damaged or Incorrect Items
If your product is damaged, incorrect, or defective, please contact us within 7 days of receiving your order with the following:
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Order number
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Description of the issue
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Photos (if applicable)
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We'll assess the issue and offer a replacement or refund, as required under ACL.
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Refund Method
Refunds (if approved) will be processed to your original payment method within 3–5 business days.
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Contact Us
Email: hello@lonecrowcoffee.au
Phone: 1300 01 CROW
We work to resolve all issues promptly and fairly.
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